top of page

Privacy Policy

Last updated: September 2026

Nash Window Cleaning respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we use it, how we keep it secure and your rights regarding your personal data.

1. Who We Are

Nash Window Cleaning is an independent residential window cleaning business based in Ashingdon, Essex.

For data protection purposes, Nash Window Cleaning is the data controller for personal information collected through our website and window cleaning services.

Contact:
Nash Window Cleaning
Ashingdon, Essex
Call or text: 07583 318608
Website: nashwindowclean.co.uk

2. Information We May Collect

Depending on how you contact or use our services, we may collect:

  • Your name

  • Home or service address

  • Postcode

  • Telephone number

  • Email address

  • Photographs of your property that you send for quotation purposes

  • Details of the services you receive

  • Cleaning dates and account notes

  • Payment and transaction information

  • Messages or correspondence between you and Nash Window Cleaning

  • Technical information collected when you use our website, such as device, browser and website usage information

We only collect information that is reasonably necessary to provide and manage our services.

3. How We Use Your Information

We may use your personal information to:

  • Provide window cleaning quotations

  • Arrange and carry out cleaning services

  • Manage our 4- and 8-weekly cleaning rounds

  • Send day-before cleaning reminders

  • Contact you about access to your property

  • Process and record payments

  • Respond to questions or complaints

  • Maintain appropriate business and accounting records

  • Improve our website and services

  • Meet legal or regulatory obligations

Service reminders, access messages and payment queries are considered part of managing your window cleaning service and are not marketing messages.

4. Our Legal Basis for Using Your Information

Under UK data protection law, we must have a lawful reason for processing your personal information.

Depending on the circumstances, we may process your information because:

Contract: It is necessary to provide a quote or carry out the window cleaning service you have requested.

Legitimate Interests: It is reasonably necessary for operating and managing Nash Window Cleaning, provided this does not override your privacy rights.

Legal Obligation: We need to keep certain information to comply with tax, accounting or other legal requirements.

Consent: Where required, we may ask for your consent before using your information for a specific purpose, such as certain forms of marketing.

5. Text Messages

If you provide us with a mobile telephone number, we may use it for service-related communications, including:

  • Day-before cleaning reminders

  • Changes to cleaning dates

  • Access queries

  • Payment queries

  • Information directly relating to your service

We will not treat your mobile number as permission to send unrelated marketing messages where consent is required.

6. Payments

We currently accept payment by methods including:

  • Cash

  • Card

  • Bank transfer

  • Direct Debit

Where payments are processed through a third-party payment provider, that provider may process certain payment information in accordance with its own privacy policy.

Nash Window Cleaning does not need to retain full card details where payments are handled securely by a payment provider.

7. Photographs of Your Property

Customers may send us photographs of their property to help us provide an accurate quotation.

We may also occasionally take photographs for:

  • Business records

  • Confirming completed work

  • Quality control

  • Recording access or property conditions where appropriate

We will not intentionally publish photographs that clearly identify you or reveal private personal information without an appropriate lawful basis or permission.

8. Who We Share Information With

We do not sell your personal information.

We may share limited information with trusted organisations that help us operate the business, such as:

  • Website and hosting providers

  • Payment and Direct Debit providers

  • Email, telephone or messaging services

  • Accounting or bookkeeping services

  • Professional advisers

  • Government authorities where legally required

These organisations should only receive the information necessary to perform their relevant service.

9. How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary.

For example:

  • Unsuccessful quotation enquiries may be deleted when no longer required.

  • Customer information may be retained while you remain on our cleaning round.

  • Financial and transaction records may be retained for up to six years, where necessary for tax, accounting or legal purposes.

Information that is no longer required will be securely deleted or anonymised where appropriate.

10. Keeping Your Information Secure

We take reasonable steps to protect personal information against loss, misuse, unauthorised access or disclosure.

Access to customer information is limited to those who reasonably require it for the operation of Nash Window Cleaning.

However, no internet-based system can be guaranteed to be completely secure.

11. Website Cookies & Analytics

Our website may use cookies and similar technologies to make the website function correctly and to understand how visitors use it.

Some cookies are essential for the website to operate. Other cookies, such as analytics or advertising cookies, may require your permission before they are placed on your device.

Where required, you will be given the opportunity to manage your cookie preferences.

If the website uses non-essential cookies, these should also be explained through our website's cookie notice or consent banner.

12. Links to Other Websites

Our website may contain links to external websites or services.

Nash Window Cleaning is not responsible for the privacy practices of third-party websites. You should review their privacy policies before providing personal information.

13. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Ask what personal information we hold about you

  • Request a copy of your personal information

  • Ask us to correct inaccurate information

  • Ask us to delete information in certain circumstances

  • Ask us to restrict how information is used

  • Object to certain uses of your information

  • Withdraw consent where processing is based on consent

  • Request transfer of certain information where applicable

These rights are subject to exemptions under UK data protection law.

To make a request, contact Nash Window Cleaning using the details above.

14. Marketing

If we send promotional or marketing communications, you can ask us to stop at any time.

Service-related messages about your existing window cleaning, payments, access or scheduled visits are separate from marketing communications.

15. Children’s Information

Our services are intended for adult householders and property occupiers.

We do not intentionally collect personal information from children through our website.

16. Complaints

If you have concerns about how Nash Window Cleaning handles your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.

17. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our services, website or legal requirements.

The latest version will always be published on our website with the current revision date.

18. Contact Us

For questions about this Privacy Policy or how we use your personal information, contact:

Nash Window Cleaning
Ashingdon, Essex
Call or text: 07583 318608
Website: nashwindowclean.co.uk

bottom of page